Oostenrijk, Wenen

Working hours

Office hours

Mo - Fr 9:00 to 18:00 clock

Access times

24/7

en

Storage
Access and security
Reservation
Payment
Contract
How big are the storage units?

Each Rentabox24 self-storage facility offers storage units in a range of sizes, from 1 m² to 11 m², all with a height of 2.6 m. If you are interested in a specific unit size, please check prices and availability at booking.rentabox24.pl or contact us at poland@rentabox24.com

What are the general rental terms?

Storage Terms and Conditions Acceptance of the terms and conditions is mandatory before completing the rental process on the website.

Are my belongings insured?

Your belongings must be insured. We have selected the best protection terms for you. You can join the insurance policy when signing the rental agreement by choosing the insurance amount that best suits your needs.

The insurance covers damage to, destruction of, or loss of the insured items caused by the following risks: fire (including lightning strike and explosion), water from the water supply system, flood, storm, hail, burglary, vandalism, and earthquake. In addition, you also obtain personal liability insurance.

4. Which items are not allowed in storage?

The storage of the following items is strictly prohibited, in particular (although this list is not exhaustive):

1. Living creatures: animals, fish, insects, birds, and plants.
2. Flammable items: LPG, petrol, diesel fuel, kerosene, aerosol cans, paints, varnishes, and other similar substances.
3. Explosive materials and flammable gases: fireworks, propane, butane, and other explosive materials.
4. Hazardous chemicals: radioactive, toxic, or corrosive substances, including acids, pesticides, herbicides, and cleaning agents.
5. Weapons and ammunition: all types of weapons and related materials.
6. Waste: non-recyclable items, rubbish, or waste, including vehicle wrecks.
7. Perishable items and items that attract pests: food, beverages, and raw materials for the catering industry that are not sealed in their original packaging.
8. Valuable items: cash, precious metals and gemstones, jewellery, works of art, and unique items (e.g. collectibles).
9. Illegal substances: any drugs or items derived from criminal activity.
10. Harmful materials: asbestos, oxidising agents, irritants, environmentally hazardous substances, and materials that pose a health risk, such as heavy metals and carcinogenic substances

What can you store in a storage unit?

Our storage units offer flexible use – you can store anything that does not require special conditions (such as refrigeration or a vault). They are ideal for personal belongings, documents, furniture, or sports equipment.

Typical items stored in self-storage include:

Suitcases, seasonal clothing, holiday decorations
Bicycles, skis, camping and outdoor gear
Furniture and household items during a move or renovation
Tyres and boxes
Business stock and company documents

Can I store documents and electronics?

Yes, rented storage units are also suitable for storing equipment and documents — the units are secure and dry.

How do I choose the right storage unit size?

The right unit size depends on what you plan to store. Small storage units of 1–3 m² are ideal for boxes, documents, tyres, and sports equipment. Larger units can accommodate furniture, household appliances, or business stock.

What is self-storage?

Self-storage is rented storage space that you can access 24/7. You can store personal or business items there and use it on your own terms.

Which seasonal items are best stored outside the home?

Sports equipment, holiday decorations, seasonal clothing, and tools are all items worth storing outside a small apartment to save space.

What is the best way to pack items for storage?

To keep your stored items safe and in good condition, it is worth following a few simple rules:

  1. Use sturdy cardboard boxes or plastic containers — ideally in similar sizes, which makes stacking easier.
  2. Label all boxes clearly — write the contents on them or use stickers so you can quickly find what you need.
  3. Protect fragile items with bubble wrap or packing paper, and fill empty spaces to prevent things from shifting inside the box.
  4. Do not store damp or flammable items — they may become damaged or create a safety risk.
  5. Place heavier items on the bottom and lighter ones on top, making sure the whole stack remains stable.
  6. Protect your furniture — use blankets, stretch wrap, or covers to prevent scratches and dust.
  7. Leave a clear walkway inside the unit — this will make it easier to access your belongings in the future.
Can I store plants or food?

No, plants, food, and other perishable items may not be stored in Rentabox24.pl storage units.

Such items may attract insects or rodents, cause unpleasant odours, and create sanitary risks.

In accordance with our regulations, only dry, clean, and non-biodegradable items may be stored in our facilities.

12. Does Rentabox24.pl offer storage for small businesses and e-commerce?

Yes, we offer storage rental for companies, sole proprietors, and e-commerce businesses. It is possible to set up a business account, allowing you to conveniently store goods, documents, equipment, or stock in secure self-storage units.

Are there electrical outlets and lighting in the storage units?

There are no electrical outlets on the premises of Rentabox24.pl for safety reasons.

Lighting is available only in selected units where it was technically possible to install it.

This helps ensure that our 24/7 self-storage facility remains safe while still being convenient to use both during the day and at night.

Can I install my own shelving in a storage unit?

Yes, you may install your own shelving unit in a Rentabox24.pl storage unit, provided that:

  • you do not damage the unit,
  • at the end of the rental period, the unit is returned in the same condition as at the beginning, without deterioration.

This is an ideal solution for those who need better organisation in their rented storage space.

What is the height of the storage units and the width of the entrance doors?

The height of all storage units is 2.6 m.

The entrance doors are 80 cm or 100 cm wide, depending on the unit.

In addition, we offer two 9.5 m² units with 150 cm wide doors, ideal for storing larger items.

These features make Rentabox24.pl storage units convenient and practical for a wide range of storage needs.

Do you offer 24/7 storage rental in Warsaw Ursynów near the metro?

Yes, our self-storage facility in Ursynów, Warsaw is available 24/7. We provide round-the-clock access to rented storage units, giving you complete flexibility when storing your belongings.

The facility is located near Imielin metro station (M1 line), about a 10–15 minute walk away. It is a convenient location for residents of Ursynów, Mokotów, and the southern part of Warsaw.

What about protection and security at Rentabox24?

At RENTABOX24.pl, we place great emphasis on the safety of your belongings. Our facilities are continuously monitored by CCTV cameras and equipped with fire detection sensors. You can access your storage unit using our easy-to-use app, which ensures secure and private access. These security measures help keep your valuable items safe and protected.

How long can I rent my storage unit for?

The minimum rental period is one month.

For rentals of one month or longer, the agreement is automatically renewed for the next billing period until it is cancelled. Please note that the notice period is 30 days. Payment for the rented storage unit is made on a monthly basis.

What is the difference between opening hours and access hours?

Opening hours:
Our call centre team will be happy to assist you with various matters and answer any questions that may arise when concluding the agreement, during the rental period, and after vacating the storage unit.

Call centre opening hours:
Monday to Friday, 9:00 a.m. – 6:00 p.m.

Access hours:
You have 24/7 access to your rented storage units.

If I rent a storage unit from Rentabox24.pl, will my wife, children or friends also have access to it?

If you would like your family members, friends, or employees to have access to your storage unit, you can grant them access through our app by sharing your email address and password.

Who besides me has access to my storage unit?

Access to the storage facility is granted only to the person who has the login credentials for the customer account, that is, the tenant.

In justified emergency situations and where required by law, the operator may obtain or grant access to the facility — for example in the event of a threat (such as fire or flooding), where dangerous items must be removed, or at the request of authorised authorities (for example the police, on the basis of a warrant).

This is standard practice, and the Rentabox24 regulations provide the facility owner with the right to act in such situations.

Can I grant access to other people?

Access to the storage facility is assigned exclusively to the tenant’s account and should not be shared with third parties.

The tenant cannot open the facility remotely for another person, as we use location detection to prevent situations in which the tenant might accidentally open the facility while being away from it. If the tenant agrees that someone else may open the storage unit and have access to it, they must provide that person with their login and password.

Is convenient car access available at Rentabox24.pl?

Yes, we offer convenient drive-up access directly to our self-storage facility. Customers can use a parking space located opposite the entrance doors while loading and unloading items into their storage unit. It is an ideal solution for both private customers and businesses renting storage space on a short- or long-term basis.

Is access to Rentabox24 storage units available on public holidays and days off?

Yes, Rentabox24.pl storage units are available 24/7 all year round, including on public holidays and non-working days. Customers have round-the-clock access to the self-storage facility 365 days a year, ensuring complete flexibility and convenience when storing their belongings.

Can I view a storage unit before renting it?

Yes, it is possible to view a storage unit before signing the agreement. Since Rentabox24.pl operates without permanent on-site staff, it is necessary to arrange an appointment in advance through our call centre. Upon arrival, you should contact the consultant again, and they will provide a remote presentation of the facility and open the selected storage units for viewing.

Can I store electric scooters or electric bicycles in Rentabox24.pl storage units?

No, according to the regulations, Rentabox24.pl storage units may not be used to store electric scooters or electric bicycles. This is due to safety and fire protection requirements within the self-storage facility.

How do I rent a storage unit?

The entire process of choosing a storage unit, signing the agreement, and receiving access is fully automated. With our system, you can quickly and conveniently complete every step:

  1. Choose a location in the “Locations & Prices” section.
  2. Select the right unit size. If you are not sure what size you need, use our calculator It will help you choose the ideal space and avoid overpaying. Many customers initially think they need a larger unit than they actually do.
  3. Choose a specific unit, check its exact dimensions, and click “Book now”.
  4. Review the current promotions and discount terms. Choose the option that suits you best.
  5. Enter your rental details: account type, move-in date, and the level of insurance you need.
  6. Fill in your personal or business details and create a password for the app and your customer account.
  7. Accept the agreement terms and regulations, then receive the agreement and invoices by email and make the payment via Autopay.
  8. Set up your account in our app. From there, you can manage your rental, open the facility and your unit, and pay invoices.

That’s it. You get immediate access to your storage unit — no additional formalities are required.

What do I need to make a reservation?

When making a reservation, you only need to provide your details and create a password for logging in to your customer account or the app. There is no need to provide credit card details or any other payment information. The reservation is free of charge. Rent is only paid after the rental agreement has been signed.

Our team will be happy to help you reserve or rent a storage unit. Just give us a call or send us a message.

Can I cancel my reservation?

Reservation with us is non-binding, so it can be cancelled at any time.

Can I reserve a storage unit for a specific date?

We offer:

  • a free 3-day storage unit reservation,
  • the option to rent in advance up to 2 weeks ahead.

This allows Rentabox24 self-storage to give both private customers and businesses the flexibility to plan the storage of their belongings or documents.

How do I pay for storage?

Payments are made online via the Autopay platform: by credit card, bank transfer, or BLIK. Cash payments are not accepted.

How much is the rent?

You pay a monthly fee as specified in the agreement. We do not charge any hidden or additional costs. The amount of rent depends on the size of the storage unit and the rental period, and all pricing information can be obtained by submitting an online request on our website or by contacting our team by phone, email, or live chat.

How much does it cost to rent a storage unit at Rentabox24?

Prices depend on the size of the unit and the rental period. Small storage units are available from just a few dozen złoty per month. The longer the rental period, the better the rate. Use our calculator to check the price.

Is a deposit required?

Yes. At Rentabox24.pl, a deposit is mandatory and required in order to conclude the agreement — without payment of the deposit, the agreement cannot be created.

The deposit is refunded after the end of the rental, on the move-out date, once photos of the empty and clean storage unit (inside) have been sent via the app or by email.

If there were no outstanding payments or damages during the rental period, the deposit is refunded in full within 14 days.

Does Rentabox24.pl issue VAT invoices?

Yes, we issue VAT invoices for every storage rental. All invoices comply with applicable regulations and are available to both individual and business customers.

Can I change my rented unit if I need more or less space?

You can change your rented storage unit after the minimum rental period specified in the agreement if the space no longer meets your needs. We will provide you with a more suitable unit without any additional costs related to changing the storage unit.

How can I terminate the rental agreement?

Notice of termination may be sent to us by email or through the app. If it is sent by email, it should include the tenant’s full name, the storage unit number, and the date on which the rental agreement is to end. Please note that a one-month notice period applies.

What are the terms of the agreement? Is this storage available without a long-term contract?

Each rental agreement for a storage unit in our self-storage facility is concluded for an indefinite period, with a 30-day notice period. This means you can use the storage without signing a long-term contract and enjoy full flexibility.

For agreements covered by a promotion or rental discount, a minimum rental period may apply. Its length depends on the terms of the specific promotional offer and is always clearly stated in the agreement.